If you have any questions about your move, we are always more than happy to help so feel free to give us a call or send us an email. However, to make things a little easier, we have tried to compile a list of commonly asked questions below:
How much will the removal service cost?
We offer our customers the flexibility to choose from an hourly rate (with a two hour minimum charge) or a set price for the job. More often than not, the latter proves to be the most cost effective for medium to large sized jobs however we would always recommend that you give us a call to talk through your individual requirements. If you do decide to opt for the set price, we would kindly ask that one of our team visit your home to assess all elements that will influence the price of your move. The visit will only take 15-30 minutes of your time and we will leave you will a free, no obligation quote.
How far in advance do I need to book?
We would always recommend that you book as far in advance as possible to avoid disappointment however, we will always do our best to fit you in so please do give us a call no matter how long you have until you move.
What size vehicles do you use?
We have different size vehicles to accomodate jobs of any size. When we discuss your individual requirements, we will choose the most suitable vehicle for the job, ensuring that you get the most competitive price and efficient service.
Who organises access and parking?
It is your responsibility to ensure that there is suitable access for our removal vehicle at both collection and delivery addresses. If you are unsure about your accessibility, please let us know so we can arrange an alternative access check at your delivery address. It is also your responsibility to ensure there is adequate parking at both addresses to avoid any delays on the day of the move. It is advisable to contact your local council office to arrange permits or cones for parking if required. Remember to also forewarn your neighbours to ensure they are not inconvenienced.
What happens if there is a delay in the house sale and we cannot gain access?
An additional charge will be made if further labour is required to complete the move outside of the contracted time.
How do I pay?
We accept cash or cheque however for larger jobs, we are able to take a card payment. At the point of making your booking, we request a minimum deposit of 10%. However if you are making a last minute booking, we will not ask for a deposit but instead request cleared funds i.e. cash, bankers draft, building society cheque or bank transfer. On completion of the job, we do require the full outstanding balance.